What is LizziAI and what does it do?

LizziAI is the agentic AI engine at the center of MiOpsAI that reads your incoming client communications, decides what is urgent, drafts replies in your voice, creates tasks for your team, and escalates anything cold for too long. It is not a chatbot or a writing assistant. It is an autonomous agent that takes action on your behalf and logs every move so you can audit, override, or refine its behavior.

What LizziAI does day-to-day

• Reads every inbound email across all connected inboxes (Gmail, Outlook)
• Prioritizes messages by urgency, client value, and sentiment — your inbox shows what matters first, not what arrived first
• Drafts replies in your voice, customized per client based on isolated AI memory
• Creates tasks from email content with appropriate assignees, due dates, and project tags
• Escalates cold conversations when a client has not heard back in your defined window (default 48 hours)
• Suggests next-best-actions on each client account based on activity history
• Maintains separate memory per client, so context never bleeds across accounts

Powered by best-in-class models

LizziAI runs on a combination of OpenAI, Anthropic, and other leading AI models, with intelligent routing that picks the right model for each task type. You never have to choose a model or manage API keys. The platform handles model selection, fallbacks, and cost optimization automatically.

Every action LizziAI takes is logged with full transparency. You see what it did, why it did it, and can roll back any decision. Drafted replies wait for your approval by default, though you can flip individual workflows to fully autonomous mode once you trust the output (most users do this within 2-3 weeks).

LizziAI is included in every MiOpsAI plan at no extra cost. Learn more about LizziAI capabilities or request a walkthrough to see it process your real workflow.