Privacy Policy

Last updated: March 25, 2026  ·  MiOpsAI

1. Introduction

MiOpsAI (“we,” “us,” or “our”) operates MiOpsAI, an AI-powered operational intelligence platform accessible at miopsai.io and app.miopsai.io (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using MiOpsAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account registration information (name, email address, company name)
• Client data you import or enter into the platform (contacts, conversations, project details)
• Social media account credentials and tokens when you connect third-party platforms
• Communications and content you create using the Service
• Payment and billing information processed through our payment providers

We also collect information automatically when you use the Service:

• Usage data and activity logs
• Device and browser information
• IP addresses and approximate location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and complete transactions
• Send administrative information, including updates and security notices
• Respond to comments and questions and provide customer support
• Train and operate AI features within the platform, including the Lizzi and Sally AI agents
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Third-Party Integrations

MiOpsAI integrates with third-party services including Meta (Facebook and Instagram), LinkedIn, Google, and others. When you connect these services, we receive access tokens and related data necessary to perform the authorized actions on your behalf. We do not sell or share this data with parties other than those required to operate the Service.

Each third-party service has its own privacy policy governing how they handle your data. We encourage you to review these policies.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With vendors who help us operate the Service (hosting, payments, email delivery), under strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to affected users
• With Your Consent: For any other purpose with your explicit consent

6. Data Security

We implement industry-standard security measures to protect your information, including AES-256-GCM encryption for sensitive credentials, encrypted data transmission via TLS, and role-based access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us. We will delete or anonymize your data within 30 days of such a request, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@miopsai.io.

9. Cookies

We use cookies and similar technologies to maintain session state, analyze usage, and improve the Service. Essential cookies are required for the Service to function. You may configure your browser to refuse non-essential cookies, though this may affect certain features.

10. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at privacy@miopsai.io.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@miopsai.io
• Company: MiOpsAI
• Website: miopsai.io