LizziAI

Can I customize LizziAI's response rules and triggers?

LizziAI's behavior is configurable through the tenant AI config — you can set your business persona, tone, and escalation preferences. Per-client settings allow you to control whether LizziAI auto-posts replies or queues them for staff review.

What is configurable today

  • Business persona — voice, tone, and brand language
  • Escalation preferences — when LizziAI should pause and ask staff
  • Per-engagement reply mode — auto-post or draft-only

A full visual rule builder (IF/THEN triggers, priority rules, business hours, client-specific overrides) is on the 2026 roadmap.

Current state: persona and escalation config is live. Visual rule builder is roadmap.

Last updated April 21, 2026

Related questions

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