What support options are included with my MiOpsAI plan?

Every MiOpsAI plan includes email support, in-app chat, a searchable help center, and direct access to a real human team member; the speed of response and depth of dedicated support scales with your plan. There are no support upcharges, ever.

What's included on every plan

• Email support: response within one business day on Starter and Growth, same business day on Agency and Enterprise+
• In-app chat: live during business hours (8am-6pm CT, weekdays), with after-hours coverage for urgent issues
• Help center: searchable docs covering every feature, with step-by-step guides and short videos
• Community Slack: peer support and platform discussion across customers (opt-in)
• Status page and incident notifications: real-time platform health, proactive notification of any disruption
• White-glove onboarding: included free on every plan (see pricing details)

What scales by plan

1. Starter ($199/mo): standard email support, business hours chat, community access
2. Growth ($449/mo): priority queue, faster response SLA, monthly office hours invitation
3. Agency ($849/mo): same-day response SLA, dedicated onboarding session, white-label client support tools
4. Enterprise+ ($1,599/mo): named account manager, quarterly business review, custom SLA, after-hours phone support, direct engineering escalation path

How LizziAI helps with self-service

The in-app help center is fully searchable by LizziAI itself: ask "how do I set up a recurring invoice?" and LizziAI returns the relevant doc, summarizes the steps, and offers to walk you through it interactively. Most common questions get answered without ever needing a support ticket.

What we won't do

• Charge separately for "premium support" (it's all included)
• Outsource support to an offshore call center reading scripts
• Hide a phone number behind ten layers of chatbot
• Make you pay extra for bug fixes or feature requests

Direct founder access during beta

While MiOpsAI is in private beta, every customer has direct access to founder our team Nietfeldt for product feedback, escalations, and feature requests. This is a beta-window benefit; expect it to scale into a structured customer success program at general availability.

Start your private beta trial and you'll meet your support contact in your first onboarding call.