Does MiOpsAI provide documentation and video tutorials?

Yes — MiOpsAI provides a comprehensive help center with written documentation, video tutorials, role-based learning paths, and an active blog with how-to content. All resources are free and accessible to trial users, customers, and the public.

Documentation library

• Getting started guides — first-day, first-week, first-month setup paths
• Feature deep dives for every major area: inbox, CRM, projects, AI agents, integrations, billing
• Role-based runbooks for admins, account managers, support reps, executives
• API and webhook documentation — endpoint reference, payload examples, code samples
• Integration guides step-by-step for Microsoft 365, Google Workspace, Salesforce, Stripe, etc.
• Troubleshooting articles for common issues with screenshots

Video tutorials

1. Quick wins (under 3 min each) — bite-sized tasks like "set up your first AI escalation rule"
2. Feature walkthroughs (5-10 min) — full coverage of a feature area
3. Workflow recipes (10-15 min) — end-to-end patterns like "client onboarding from inquiry to project kickoff"
4. Live demo recordings — saved from monthly office hours and product webinars

Search and AI assistance

The help center is searchable, and LizziAI can answer documentation questions in-app. Type "how do I set up SSO?" and LizziAI returns the relevant doc snippet, video timestamp, and a one-click action to deep-link you to the right settings page.

Community and updates

• Public roadmap with shipped/in-progress/planned features
• Monthly product update emails with new features and tutorials
• Customer Slack community (Agency+ tier) for peer learning
• Office hours open to all customers (and trial users)

What if the docs don't cover my question?

Email support, in-app chat, or community Slack — depending on your tier. Response SLA: 24 hours on Starter/Growth, 8 hours on Agency, 4 hours on Enterprise+. Start a demo walkthrough to access the full help center, or browse the blog for public how-to content.