What operational tools does MiOpsAI replace at a logistics or freight brokerage?

MiOpsAI replaces the eight to fifteen operational tools most freight brokerages, 3PLs, and mid-sized carriers accumulate around their TMS: shared load-board email inboxes, driver and carrier communication threads, dispatch spreadsheets, quote-request forms, customer status update trackers, marketing outreach for new shipper accounts, review and reputation management, invoice follow-up notes, claims coordination trackers, internal team chat, and the ad-hoc SMS threads that end up carrying the actual work.

Your TMS stays as the system of record for loads, rates, and route data. Your ELD and safety systems stay. Your factoring platform stays. What consolidates into MiOpsAI is the communication and coordination layer that sits on top of all of them.

LizziAI reads incoming email from shippers, carriers, and drivers, drafts responses in your brokerage's voice, routes rate quote requests into a structured intake, updates customers on shipment status without a human dispatcher having to retype the same three lines twenty times a day, and escalates anything that needs a real decision (rate exceptions, service failures, claims). SallyAI (optional add-on) runs new-shipper outreach, carrier network growth campaigns, and driver recruiting content.

A typical fifteen-dispatcher brokerage replaces around 2,000 to 3,000 dollars per month in operational subscriptions plus the compounding hidden cost of dispatchers living in seven browser tabs. See the pricing page for how the tiers line up with your dispatch team size, and the LizziAI feature page for how the drafting and routing works.