Does MiOpsAI touch our EHR or protected health information (PHI)?

No. MiOpsAI does not integrate with your EHR and does not touch protected health information. This is a hard architectural boundary, not a limitation we are working around.

What we mean specifically:

• No EHR integration: MiOpsAI does not connect to Athena, eClinicalWorks, DrChrono, Cerner, Epic, NextGen, or any other EHR. There is no data pipeline between MiOpsAI and your charting system.
• No PHI storage: Our systems are not designed to store lab results, treatment plans, medication history, clinical notes, diagnoses, or any information that would qualify as PHI under HIPAA's definition.
• No PHI in email: LizziAI drafts communication for the marketing and non-clinical side. If a prospect or patient emails clinical questions, LizziAI drafts a response directing them to your patient portal or provider for anything clinical. She does not draft treatment guidance.
• Clear separation of workflows: Prospect and marketing communication ("When is the next available consultation?", "How does the program work?", "Where are you located?") runs through MiOpsAI. Clinical communication ("My testosterone level came back at X, what does it mean?", "Adjust my dosage") runs through your EHR patient portal.

What data DOES flow through MiOpsAI for a clinic:

• Prospect name, email, phone from lead forms
• Program interest and source attribution
• Consultation booking status (booked / attended / no-show, without clinical detail)
• Marketing engagement (newsletter opens, blog visits)
• Payment link references for programs (payment processing itself happens in Stripe or your merchant)

See the Men's Healthcare page for the full boundary map, or the Command Center page.