How long does MiOpsAI onboarding take for a logistics brokerage?

Onboarding a brokerage into MiOpsAI runs three to six weeks end to end, with dispatch operations in production use by week three or four and the SallyAI marketing side (if you added it) live by week five or six.

Week one is the scoped walkthrough. Our senior team meets with your operations manager and one or two lead dispatchers to inventory the tools your team touches, the routing patterns for incoming shipper and carrier messages, the escalation paths for rate exceptions and service failures, and the brokerage voice for customer and carrier communications. We map how information flows between the TMS, dispatchers, and the outside world.

Week two is tenant provisioning, LizziAI voice tuning against samples of your existing shipper and carrier email, TMS integration setup (webhook or email-based), and initial routing rules for the load queue.

Week three is parallel run with a single dispatch pod (three to five dispatchers). Incoming email routes through both the old inbox and MiOpsAI, dispatchers approve or edit LizziAI drafts, we tune the drafting on real traffic. Once the pod is comfortable, additional pods cut over in week four.

Weeks four through six layer in claims and exception coordination, shipper onboarding flows, review response, and (if applicable) the SallyAI shipper acquisition campaigns. Every brokerage has different lane mix and different customer expectations, so onboarding is scoped per tenant rather than a fixed track. See the onboarding FAQ set for the general shape of an onboarding.